Employment Objective

CompTIA A Plus Certification Prep Program Description

If you are ready for a career as an entry-level Information Technology (IT) professional or computer service technician, CompTIA A+ certification is your first step towards a fulfilling IT career in cloud computing, networking, mobility, security or systems administration.

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

CompTIA A+ Exam Codes 220-1001 & 220-1002 (Core 1 & Core 2). The new CompTIA A+ Core Series covers expanded content on these growing parts of the IT support role including an expansion of baseline security topics and a different approach in defining competency in operational procedures.

Income Expectation

$53,100/yr

The average salary for a CompTIA A+ Certified Employee is $53,100 in New York City. Salary estimates are provided by CompTIA.

Learning Modalities

• Facilitated Training
• Books
• Labs

A+ Exam Format

• Multiple choice questions (single and multiple response), drag and drops and performance-based
• Number of Questions: 90 (max)
• Exam Duration: 90 minutes
• Pass Score: 675 out of 900 for CompTIA A+ 220-1001 and 700 out of 900 for CompTIA A+ 220-1002

Intended Audience For This CompTIA A+ Certification Prep (Exam 220-1001 & 220-1002)

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.

This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-1001 Certification Exam and the CompTIA 220-1002 Certification Exam.

CompTIA A+ Certification Prep (Exam 220-1001 & 220-1002) Program Outline

Mobile Devices

• Given a scenario, install and configure laptop hardware and components
  1. Hardware/device replacement
• Given a scenario, install components within the display of a laptop
  1. Types
  2. WiFi antenna connector/placement
  3. Webcam
  4. Microphone
  5. Inverter
  6. Digitizer/touchscreen
• Given a scenario, use appropriate laptop features
  1. Special function keys
  2. Docking station
  3. Port replicator
  4. Physical laptop lock and cable lock
  5. Rotating/removable screens
• Compare and contrast characteristics of various types of other mobile devices
  1. Tablets
  2. Smartphones
  3. Smartphones
  4. Wearable technology devices
  5. E-readers
  6. GPS
• Given a scenario, connect and configure accessories and ports of other mobile devices
  1. Connection types
  2. Accessories
• Given a scenario, configure basic mobile device network connectivity and application support
  1. Wireless/cellular data network (enable/disable)
  2. Bluetooth
  3. Corporate and ISP email configuration
  4. Integrated commercial provider email configuration
  5. PRI updates/PRL updates/ baseband updates
  6. Radio firmware
  7. IMEI vs. IMSI
  8. VPN
• Given a scenario, use methods to perform mobile device synchronization
  1. Synchronization methods
  2. Types of data to synchronize
  3. Mutual authentication for multiple services (SSO)
  4. Software requirements to install the application on the PC
  5. Connection types to enable synchronization

Networking

• Compare and contrast TCP and UDP ports, protocols, and their purposes
  1. Ports and protocols
  2. TCP vs. UDP
• Compare and contrast common networking hardware devices
  1. Routers
  2. Switches
  3. Access points
  4. Cloud-based network controller
  5. Firewall
  6. Network interface card
  7. Repeater
  8. Hub
  9. Cable/DSL modem
  10. Bridge
  11. Patch panel
  12. Power over Ethernet (PoE)
  13. Ethernet over Power
• Given a scenario, install and configure a basic wired/wireless SOHO network
  1. Router/switch functionality
  2. Access point settings
  3. IP addressing
  4. NIC configuration
  5. End-user device configuration
  6. IoT device configuration
  7. Cable/DSL modem configuration
  8. Firewall settings
  9. QoS
  10. Wireless settings
• Compare and contrast wireless networking protocols
  1. 802.11a
  2. 802.11b
  3. 802.11g
  4. 802.11n
  5. 802.11ac
  6. Frequencies
  7. Channels
  8. Bluetooth
  9. NFC
  10. RFID
  11. Zigbee
  12. Z-Wave
  13. 3G
  14. 4G
  15. 5G
  16. LTE
• Summarize the properties and purposes of services provided by networked hosts
  1. Server roles
  2. Internet appliance
  3. Legacy/embedded systems
• Explain common network configuration concepts
  1. IP addressing
  2. DNS
  3. DHCP
  4. IPv4 vs. IPv6
  5. Subnet mask
  6. Gateway
  7. VPN
  8. VLAN
  9. NAT
• Compare and contrast Internet connection types, network types, and their features
  1. Internet connection types
  2. Network types
• Given a scenario, use appropriate networking tools
  1. Crimper
  2. Cable stripper
  3. Multimeter
  4. Tone generator and probe
  5. Cable tester
  6. Loopback plug
  7. Punchdown tool
  8. WiFi analyzer

Hardware

• Explain basic cable types, features, and their purposes
  1. Network cables
  2. Video cables
  3. Multipurpose cables
  4. Peripheral cables
  5. Hard drive cables
  6. Adapters
• Identify common connector types
  1. RJ-11
  2. RJ-45
  3. RS-232
  4. BNC
  5. RG-59
  6. RG-6
  7. USB
  8. Micro-USB
  9. Mini-USB
  10. USB-C
  11. DB-9
  12. Lightning
  13. SCSI
  14. eSATA
  15. Molex
• Given a scenario, install RAM types
  1. RAM types
  2. Single channel
  3. Dual channel
  4. Triple channel
  5. Error correcting
  6. Parity vs. non-parity
• Given a scenario, select, install and configure storage devices
  1. Optical drives
  2. Solid-state drives
  3. Magnetic hard drives
  4. Hybrid drives
  5. Flash
  6. Configuration
• Given a scenario, install and configure motherboards, CPUs, and add-on cards
  1. Motherboard form factor
  2. Motherboard connectors types
  3. BIOS/UEFI settings
  4. CMOS battery
  5. CPU features
  6. Compatibility
  7. Cooling mechanism
  8. Expansion cards
• Explain the purposes and uses of various peripheral types
  1. Printer
  2. ADF/flatbed scanner
  3. Barcode scanner/QR scanner
  4. Monitors
  5. VR headset
  6. Optical
  7. DVD drive
  8. Mouse
  9. Keyboard
  10. Touchpad
  11. Signature pad
  12. Game controllers
  13. Camera/webcam
  14. Microphone
  15. Speakers
  16. Headset
  17. Projector
  18. External storage drives
  19. KVM
  20. Magnetic reader/chip reader
  21. NFC/tap pay device
  22. Smart card reader
• Summarize power supply types and features
  1. Input 115V vs. 220V
  2. Output 5.5V vs. 12V
  3. 24-pin motherboard adapter
  4. Wattage rating
  5. Number of devices/types of devices to be powered
• Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs
  1. Graphic/CAD/CAM design workstation
  2. Audio/video editing workstation
  3. Virtualization workstation
  4. Gaming PC
  5. Standard thick client
  6. Thin client
  7. Network attached storage device
• Given a scenario, install and configure common devices
  1. Desktop
  2. Laptop/common mobile devices
• Given a scenario, configure SOHO multifunction devices/printers and settings
  1. Use appropriate drivers for a given operating system
  2. Device sharing
  3. Public/shared devices
• Given a scenario, install and maintain various print technologies
  1. Laser
  2. Inkjet
  3. Thermal
  4. Impact
  5. Virtual
  6. 3D printers

Virtualization and Cloud Computing

• Compare and contrast cloud computing concepts
  1. Common cloud models
  2. Shared resources
  3. Rapid elasticity
  4. On-demand
  5. Resource pooling
  6. Measured service
  7. Metered
  8. Off-site email applications
  9. Cloud file storage services
  10. Virtual application streaming/ cloud-based applications
  11. Virtual desktop
• Given a scenario, set up and configure client-side virtualization
  1. Purpose of virtual machines
  2. Resource requirements
  3. Emulator requirements
  4. Security requirements
  5. Network requirements
  6. Hypervisor

Hardware and Network Troubleshooting

• Given a scenario, use the best practice methodology to resolve problems
  1. Always consider corporate policies, procedures, and impacts before implementing changes
• Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power
  1. Common symptoms
• Given a scenario, troubleshoot hard drives and RAID arrays
  1. Common symptoms
• Given a scenario, troubleshoot video, projector, and display issues
  1. Common symptoms
• Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
  1. Common symptoms
  2. Disassembling processes for proper reassembly
• Given a scenario, troubleshoot printers
  1. Common symptoms
• Given a scenario, troubleshoot common wired and wireless network problem
  1. Common symptoms

Operating Systems

• Compare and contrast common operating system types and their purposes
  1. 32-bit vs. 64-bit
  2. Workstation operating systems
  3. Cell phone/tablet operating systems
  4. Vendor-specific limitations
  5. Compatibility concerns between operating systems
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• Compare and contrast features of Microsoft Windows versions
  1. Windows 7
  2. Windows 8
  3. Windows 8.1
  4. Windows 10
  5. Corporate vs. personal needs
  6. Desktop styles/user interface
• Summarize general OS installation considerations and upgrade methods.
  1. Boot methods
  2. Type of installations
  3. Partitioning - Dynamic
  4. File system types/formatting
  5. Load alternate third-party drivers when necessary
  6. Workgroup vs. Domain setup
  7. Time/date/region/language settings
  8. Driver installation, software, and Windows updates
  9. Factory recovery partition
  10. Properly formatted boot drive with the correct partitions/format
  11. Prerequisites/hardware compatibility
  12. Application compatibility
  13. OS compatibility/upgrade path
• Given a scenario, use appropriate Microsoft command line tools
  1. Navigation
  2. ipconfig
  3. ping
  4. tracert
  5. netstat
  6. nslookup
  7. shutdown
  8. dism
  9. sfc
  10. chkdsk
  11. diskpart
  12. taskkill
  13. gpupdate
  14. gpresult
  15. format
  16. copy
  17. xcopy
  18. robocopy
  19. net use
  20. net user
  21. [command name] /?
  22. Commands available with standard privileges vs. administrative privileges
• Given a scenario, use Microsoft operating system features and tools
  1. Administrative
  2. MSConfig
  3. Task Manager
  4. Disk Management
  5. System utilities
• Given a scenario, use Microsoft Windows Control Panel utilities
  1. Internet Options
  2. Display/Display Settings
  3. User Accounts
  4. Folder Options
  5. System
  6. Windows Firewall
  7. Power Options
  8. Credential Manager
  9. Programs and features
  10. HomeGroup
  11. Devices and Printers
  12. Sound
  13. Troubleshooting
  14. Network and Sharing Center
  15. Device Manager
  16. Bitlocker
  17. Sync Center
• Summarize application installation and configuration concepts
  1. System requirements
  2. OS requirements
  3. Methods of installation and deployment
  4. Local user permissions
  5. Security considerations
• Given a scenario, configure Microsoft Windows networking on a client/desktop
  1. HomeGroup vs. Workgroup
  2. Domain setup
  3. Network shares/administrative shares/mapping drives
  4. Printer sharing vs. network printer mapping
  5. Establish networking connections
  6. Proxy settings
  7. Remote Desktop Connection
  8. Remote Assistance
  9. Home vs. Work vs. Public network settings
  10. Firewall settings
  11. Configuring an alternative IP address in Windows
  12. Network card properties
• Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems
  1. Best practices
  2. Tools
  3. Features
  4. Basic Linux commands

Security

• Summarize the importance of physical security measures
  1. Mantrap
  2. Badge reader
  3. Smart card
  4. Security guard
  5. Door lock
  6. Biometric locks
  7. Hardware tokens
  8. Cable locks
  9. Server locks
  10. USB locks
  11. Privacy screen
  12. Key fobs
  13. Entry control roster
• Explain logical security concepts
  1. Active Directory
  2. Software tokens
  3. MDM policies
  4. Port security
  5. MAC address filtering
  6. Certificates
  7. Antivirus/Anti-malware
  8. Firewalls
  9. User authentication/strong passwords
  10. Multifactor authentication
  11. Directory permissions
  12. VPN
  13. DLP
  14. Access control lists
  15. Smart card
  16. Email filtering
  17. Trusted/untrusted software sources
  18. Principle of least privilege
• Compare and contrast wireless security protocols and authentication methods
  1. Protocols and encryption
  2. Authentication
• Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
  1. Malware
  2. Tools and methods
• Compare and contrast social engineering, threats, and vulnerabilities
  1. Social engineering
  2. DDoS
  3. DoS
  4. Zero-day
  5. Man-in-the-middle
  6. Brute force
  7. Dictionary
  8. Rainbow table
  9. Spoofing
  10. Non-compliant systems
  11. Zombie
• Compare and contrast the differences of basic Microsoft Windows OS security settings
  1. User and groups
  2. NTFS vs. share permissions
  3. Shared files and folders
  4. System files and folders
  5. User authentication
  6. Run as administrator vs. standard user
  7. BitLocker
  8. BitLocker To Go
  9. EFS
• Given a scenario, implement security best practices to secure a workstation
  1. Password best practices
  2. Account management
  3. Disable autorun
  4. Data encryption
  5. Patch/update management
• Given a scenario, implement methods for securing mobile devices
  1. Screen locks
  2. Remote wipes
  3. Locator applications
  4. Remote backup applications
  5. Failed login attempts restrictions
  6. Antivirus/Anti-malware
  7. Patching/OS updates
  8. Biometric authentication
  9. Full device encryption
  10. Multifactor authentication
  11. Authenticator applications
  12. Trusted sources vs. untrusted sources
  13. Firewalls
  14. Policies and procedures
• Given a scenario, implement appropriate data destruction and disposal methods
  1. Physical destruction
  2. Recycling or repurposing best practices
• Given a scenario, configure security on SOHO wireless and wired networks
  1. Wireless
  2. Change default usernames and passwords
  3. Enable MAC filtering
  4. Assign static IP addresses
  5. Firewall settings
  6. Port forwarding/mapping
  7. Disabling ports
  8. Content filtering/parental controls
  9. Update firmware
  10. Physical security

Software Troubleshooting

• Given a scenario, troubleshoot Microsoft Windows OS problems
  1. Common symptoms
  2. Common solutions
• Given a scenario, troubleshoot and resolve PC security issues
  1. Common symptoms
• Given a scenario, use best practice procedures for malware removal
  1. Identify and research malware symptoms.
  2. Quarantine the infected systems.
  3. Disable System Restore (in Windows).
  4. Remediate the infected systems.
  5. Schedule scans and run updates.
  6. Enable System Restore and create a restore point (in Windows).
  7. Educate the end user
• Given a scenario, troubleshoot mobile OS and application issues
  1. Common symptoms
• Given a scenario, troubleshoot mobile OS and application security issues
  1. Common symptoms

Operational Procedures

• Compare and contrast best practices associated with types of documentation
  1. Network topology diagrams
  2. Knowledge base/articles
  3. Incident documentation
  4. Regulatory and compliance policy
  5. Acceptable use policy
  6. Password policy
  7. Inventory management
• Given a scenario, implement basic change management best practices
  1. Documented business processes
  2. Purpose of the change
  3. Scope the change
  4. Risk analysis
  5. Plan for change
  6. End-user acceptance
  7. Change board
  8. Backout plan
  9. Document changes
• Given a scenario, implement basic disaster prevention and recovery methods
  1. Backup and recovery
  2. Backup testing
  3. UPS
  4. Surge protector
  5. Cloud storage vs. local storage backups
  6. Account recovery options
• Explain common safety procedures
  1. Equipment grounding
  2. Proper component handling and storage
  3. Toxic waste handling
  4. Personal safety
  5. Compliance with government regulations
• Explain environmental impacts and appropriate controls
  1. MSDS documentation for handling and disposal
  2. Temperature, humidity level awareness, and proper ventilation
  3. Power surges, brownouts, and blackouts
  4. Protection from airborne particles
  5. Dust and debris
  6. Compliance to government regulations
• Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts
  1. Incident response
  2. Licensing/DRM/EULA
  3. Regulated data
  4. Follow all policies and security best practices
• Given a scenario, use proper communication techniques and professionalism
  1. Use proper language and avoid jargon, acronyms, and slang, when applicable
  2. Maintain a positive attitude/ project confidence
  3. Actively listen (taking notes) and avoid interrupting the customer
  4. Be culturally sensitive - Use appropriate professional titles, when applicable
  5. Be on time (if late, contact the customer)
  6. Avoid distractions
  7. Dealing with difficult customers or situations
  8. Set and meet expectations/timeline and communicate status with the customer
  9. Deal appropriately with customer's confidential and private materials
• Identify the basics of scripting
  1. Script file types
  2. Environment variables
  3. Comment syntax
  4. Basic script constructs
  5. Basic data types
• Given a scenario, use remote access technologies
  1. RDP
  2. Telnet
  3. SSH
  4. Third-party tools
  5. Security considerations of each access method

 These Training Prepares Students For The Following Exams:

Exam 220-1001: CompTIA A+ (1000 Series)

Exam 220-1002: CompTIA A+ (1000 Series)

SCHEDULE DATES - 35 Hour Program

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